LOS ANGELES, CA / ACCESSWIRE / December 22, 2021 / Imagine you urgently need a dentist. An online search quickly finds one - which is missing a phone number. The chatbot keeps regurgitating the same ...

Disruptive innovation was top of mind at Mobile World Congress last week. Service providers are constantly exploring new ways to bring compelling service offers to their customers quickly. One of the ...

Behind every Cornell service are teams working together to support students, faculty, and staff. As part of the Cornell Experience Modernization Initiative (CEMI), the Service Management team is ...

Regulatory concerns around the Broadband, Equity, Access, and Deployment (BEAD) funding program are top of mind for those involved in rural broadband opportunities, and the Build America, Buy America ...

The service-based industry has been experiencing significant changes in recent years due to advancements in technology and a shift in consumer behavior. As a result, service-based business owners are ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Service organizations, like many others, are feeling the effects of today’s talent shortage. Recent figures from the U.S. Bureau of Labor Statistics show the number of people deciding to leave their ...

Microsoft Endpoint Manager is the company’s platform for helping IT teams manage and secure large fleets of devices, something that’s become increasingly complicated since the start of the pandemic.