Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...

Anger is not usually a pleasant feeling. When we feel we’ve been wronged—by, say, a slow driver or a boss or a noisy neighbor—our heart rate, blood pressure, and body temperature go up, preparing us ...

Executive coach and author Nick Robinson illuminates the challenging traits of work colleagues and shares strategies from his book — The 9 Types of Difficult People: How to Spot Them and Quickly ...

All of life is a negotiation. It is a necessary life skill that, sadly, is seldom taught. Understanding the psychology behind the negotiations one is likely to face daily is a significant advantage.

If you’re the kind of person who likes to think of yourself as calm, cool, and collected, there’s a good chance you’re angrier than you realize (or want to admit). Because anger isn’t a very socially ...

Dealing with other people’s anger can be challenging, confusing, and sometimes terrifying. This is especially true if it’s someone we’re close to like a spouse, parent, or co-worker. In this article, ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

This week’s blog is jointly written by both me and my lead editor, Laurie Davies. She is one of the kindest people I know, even when—especially when—it is challenging. So, I wanted to include her ...

The turbulence started just as Erin opened her laptop. A founder-turned-podcast-host, she’d been traveling for weeks—sponsorship meetings, recordings, partner dinners. Now, somewhere over the Midwest, ...

When I was in law school, people used to say: “If you don’t know who the class jerk is, it’s you.” Actually, they didn’t say “jerk,” but you get the point. And it rang true. It also gave me a quiet ...